Saturday, 30 August 2014  
Indian investigators drop coal scam case against billionaire Birla

NEW DELHI (Reuters) - India's Central Bureau of Investigation (CBI) has closed a coal scam case against billionaire Kumar Mangalam Birla and a former top bureaucrat that emerged in 2012 after an auditor's report on revenue loss to the exchequer from allocations of coal blocks.

Grieving Russians begin to question war

Moscow denies sending troops into Ukraine and Putin’s popularity remains high, but a minority of Russians suspect they are not being told the truth


Nato states combine to counter Moscow

Britain and six other states are to create a joint force of at least 10,000 personnel to bolster Nato in response to Russian aggression in Ukraine


Merkel to push for further penalties on Russia
Obama gaffe reflects divisions on Isis
Eurozone slips a step closer to deflation
Britain raises terror threat level to ‘severe’
Ukraine to push for Nato membership
Brazil slips into recession
India grows at fastest rate in two years
Iraq’s minorities squeezed from homeland
Nato to hold emergency Ukraine summit
Customer Service, CRM, Customer Experience -- What's the Difference?

Customer service, strategic customer service, CRM, and customer experience: these terms are often used interchangeably. In fact, they imply very different concepts and roles within your company. As you move down the list of terms, an executive creates greater opportunities to take the lead in customer engagement while enhancing their status and career. These are the major differences which set these terms apart. Customer Service consists of contact handling and executing basic customer transactions. For better or worse, this is your basic call center, often viewed by executives as the complaint department and a necessary nuisance. Even this function is quite profitable in that it retains the revenue of customers that otherwise would take their business elsewhere. On average, the revenue retained from handling a complaint is two to five times the loaded cost of handling the contact alone.


Power Marketing: How To Make A Hashtag Go Viral
Interview with Reid Hoffman about Managing Talent In The Networked Age
Technology Shouldn't Embrace Failure, But Transcend It
U.S. High-Altitude Missile System For S. Korea Upsets China, Russia, N. Korea, Poses Problem for South
The Fantasy Football Explosion

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